Refund Policy

1. How our credits work

TokenRoute is a prepaid service. You top up a credit balance and those credits are consumed as you make API requests, metered per request. Because top-ups are made with cryptocurrency, the underlying blockchain transactions are irreversible; refunds are therefore issued from TokenRoute, in cryptocurrency, to a wallet you control — not by reversing the original transaction.

2. Refund of your unused balance

You may request a refund of the unused portion of your credit balance within 30 days of the top-up that funded it, for example if you:

• topped up by mistake or added more than you intended;
• made a duplicate top-up; or
• decide not to continue using the Service and wish to close your account.

Approved refunds are returned to a cryptocurrency wallet you specify, less any third-party network or payment-processing fees actually incurred. We may decline requests that show signs of fraud, abuse, or violation of our Terms.

3. Billing errors and failed top-ups

If a payment was confirmed but the corresponding credits were not added to your balance, or if you were charged incorrectly due to a system error, contact us and we will investigate and correct it — including issuing a refund or credit adjustment where appropriate. There is no time limit for correcting a genuine billing error on our side.

4. What is not refundable

• Consumed usage. Credits already spent on completed API requests are non-refundable, because the service was delivered.
• Amounts smaller than the network/processing fees required to return them, where a refund is not economically possible.
• Balances on accounts terminated for fraud, abuse, or violation of our Terms.
• Funds lost because they were sent to the wrong address, on the wrong network, or in the wrong amount, where those funds cannot be recovered.

5. How to request a refund

Email comingtop01@gmail.com (or use our contact page) from the email address on your account, and include:

• your account email;
• the approximate date and amount of the top-up in question;
• the reason for the request; and
• the cryptocurrency and wallet address to which an approved refund should be sent.

We aim to respond within three (3) business days. Approved refunds are typically sent within seven (7) business days after the refund details are confirmed.

6. Chargebacks

Cryptocurrency payments cannot be charged back. If you believe there is a problem with a payment, please contact us first — we will work with you to resolve it under this policy.

7. Contact

Questions about refunds? Reach us at comingtop01@gmail.com, +1 (339) 800-6607, or via our contact page.